Adrien Mathieu
July 24, 2024
•
5 min
As we enter a quieter summer break period, I wanted to share a few highlights from our sales meetings with 50 European companies this year to present the Autodm AI multi-agent Conversational AI solution dedicated to sales & marketing:
⌛ The Conversational AI revolution is now: 100% of companies we’ve engaged with have already launched conversational AI initiatives or included them in their 2024 roadmaps.
🖼 Many are missing the big picture: 60% of these companies view Conversational AI as just another chatbot for customer service. Yet a growing number recognize it as a game-changing way to interact with customers across all channels, unlocking massive sales growth potential.
😱 CEOs are on high alert: Every CEO we’ve spoken to is laser-focused on this transformation, fearing that competitors who fully embrace conversational AI will seize their market share.
🆘 Navigating the tech vendor maze: 80% of companies are frustrated with their vendor options, struggling in a crowded field of inexperienced AI startups and outdated legacy providers who can’t keep up with AI innovation
🙋 The demand for proven AI leadership: Companies are eager to partner with those who’ve successfully scaled AI deployments for Fortune 500 companies and grown AI-native businesses, like our track record at C3 AI.
A Few Predictions for the Next 6 Months:
💰 The focus of Conversational AI will progressively shift from customer service to sales and marketing.
😀 A few industry players will begin offering engaging, immersive, and personalized AI-driven customer experiences, immediately capturing market share, particularly in industries with complex customer journeys (e.g., travel, real estate, energy services, insurance).
🚀 The technology focus will move from simple LLM/RAG frameworks to multi-agent systems with dozens of autonomous AI agents capable of orchestrating a full customer journey such as Autodm AI
