Make chatbots great again!

Adrien Mathieu
June 1, 2024
5 min read

Chatbots have been used by organizations for more than a decade to engage with customers. Yet, many of us have had utterly disappointing experiences with these chatbots, be it because of their configuration complexity or their underwhelming performance and cost to maintain.

According to Gartner only 8% of customers used a chatbot when engaging with a company. Of those, just 25% said they would use that chatbot again in the future.
The first generation of chatbots was based on predefined rules and scenarios which were complex to configure and maintain for organizations. It could only handle simple queries and return standard answers, or plainly stop the conversation if the rules were not followed.

This resulted in a deceptive experience for customers. More importantly, it led organizations to limit chatbot’s use to repetitive and basic tasks.

The recent innovation in the AI landscape with the advent of Large Language Models (LLM) designed to handle complex natural language queries has paved the way for a new era of AI conversational agents. ChatGPT marked the inflexion point – LLMs and Generative AI became publicly recognized as game-changers. AI agents of this second wave enable richer and more personalized discussions. Accordingly, business expectations are changing. Analysts see a 23%+ annual growth of the AI conversational agents market to reach to reach USD15Bn+ by 2030.

Our goal at Autodm AI is to offer the power of this new technology to the organizations which want to better engage, convert and retain their online customers.
Autodm AI leverages Generative AI to build human-like conversational agents in no time at all and without coding. It brings trust to businesses by offering a powerful framework to test, monitor and continuously improve the underlying AI engines. Organizations can add public and private content – for instance for registered users – to their knowledge base. The agents use that information combined with Autodm’s proprietary product layers to qualify website traffic and to accurately guide end users through troves of internal or external content.

As we are gearing towards launch day, we are thrilled to soon share our first release of Autodm AI with the world.
Learn more about autodm on our website: www.autodm.ai

Sources:

https://www.gartner.com/en/newsroom/press-releases/2023-06-15-gartner-survey-reveals-only-8-percent-of-customers-used-a-chatbot-during-their-most-recent-customer-service-interaction

https://www.grandviewresearch.com/industry-analysis/chatbot-market

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Blog

Our latest news

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product
5 min read

Turning Ineffective Chatbots into High-performing Revenue Generators

Conversational AI must do more than just answer questions about products and services. It should provide recommendations, ask clarifying questions, capture intentions, and convert prospects into customers — seamlessly and naturally.
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Autodm AI is proud to announce its selection by the French entrepreneur network Réseau Entreprendre 92 for its 2024 cohort

Autodm AI is thrilled to join the Réseau Entreprendre 92 2024 cohort, where we will receive both financing and expert support to accelerate our company's development.

Autodm AI selected in the Wavestone 2024 Generative AI radar

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Frequently asked questions

Feel free to reach out for any question you may have

What is Autodm AI?

Autodm AI provides a Multi-Agent Generative AI platform to design, deploy and monitor intelligent conversational agents online. The Autodm AI agents are revolutionizing communication with external stakeholders by offering automatic natural language, concise and friendly interactions, boosting engagement and conversion. Autodm AI has been founded by European AI experts with multiple decades of experience solving AI challenges for the largest organizations on the planet.

What is the role of artificial intelligence?

The AI enables the delivery of tailored, streamlined, and impactful support to users during their shopping experience, unlocking novel functionalities such as natural language processing, personalized recommendations derived from conversations and past activity, qualification question generation, image recognition, and task automation.

Does it integrate with my own systems and data repositories?

Yes, it is capable of integrating with your CRM, e-commerce platform, product catalogue, pricing, inventory, order, and other systems to access customer and product data, enabling seamless transaction processing.

How do I get started?

We run a 2-4 week installation project to tune our Agent to your needs and integrate it. Once live you will be self sufficient to continuously tune the Agent and you will subscribe to one of our monthly or yearly plans which is based on usage and outcome.

Does it support other languages?

Yes, Autodm AI supports about 95 languages. You can restrict your AI agent to only converse in specific languages.

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